Work Experience
Citigroup
New Castle, DE
July '09 - Present
Operations Analyst: Built records management database that provides increased control over high-risk record storage. Manage completion of controls and compliance requirements for department of 30 people. Leading a process re-engineering team on an end-to-end process improvement initiative. Member of diversity council, training team and mentor program. Personally managing an process automation project with $170,000 expected cost save per annum.
Agents and Corporations, Inc. (IncNow.com)
Wilmington, DE
Fall: ‘08
Marketing Intern and Paralegal: Analyzed Google Analytics reports and provided strategies for marketing campaign improvement including demographic targeting, keyword bid suggestions and content targeting. Optimized paid and organic search campaign with a significant capital budget. Created and implemented a new website using asp.net and html. Paralegal work including analysis of excel spreadsheets.
Brave New Markets (Bravenewmarkets.com)
Owings Mills, MD
Summer: ‘08
Marketing Intern: Maintained, improved and expanded successful Google Adwords campaign; improved Google “pagerank” for company client from zero to 2 in less than two months; gained experience in SEO and SEM; developed content for client website using Microsoft Expressions; assisted with corporate identity establishment for company client. Conducted research on industry information to better understand the target market and market the company more effectively.
Marketing Coursework
University of Delaware
Spring Semester: ‘08
V2G Marketing Project: Applied knowledge of marketing and business in a real world setting. Acted as marketing group leader in conducting marketing research and implementing a marketing program. Projects involved: defining objectives, collecting relevant data, analyzing, interpreting, and reporting results recommendations to management.
Norman Machine Tool, Ltd. (NormanMachineTool.com)
Baltimore, MD
Summers: ’06 & ‘07
EBay Store and E-commerce Coordinator and Manager: Established and maintained a successful EBay store which brought $50,000+ in company revenue, and is still thriving; generated promotional/advertising exposure resulting in a 25% increased website activity; maintained and expanded company E-commerce website; managed inventory and took stock of over 2000 pieces of industrial equipment, Developed a Microsoft Access database for company inventory. Interviewed current staff and came to conclusions about improving process efficiency.
Innovative Consultants, LLC
Newark, DE
Fall Semester ‘05
Telemarketer: Gained experience in sales, surpassed personal sales quota of three sales per shift during most shifts making an average of 12 sales per shift. Consistently made the most sales per shift of all employees.
Doctors Office - LensCrafters
Glen Burnie, MD
Summers: ‘04 & ‘05
Optometric Technician: Performed preliminary testing for Optometrists; trained new contact lens patients, made appointments, patient intake, patient recall, customer service and contact lens sales.
Baskin Robbins:
Owings Mills, MD
2001-2004
Store Clerk: Customer service, store maintenance, training new employees